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Original topic:

S8 service provider update has stopped

(Topic created on: 09/06/17 19:29)
Simbcfc1
Explorer
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Other Smartphones

Hi I keep getting an error message pop up on my 

- service provider update has stopped 

 

This is on a new s8 plus , 

I have tried factory reset already 

I have found this to be a system service app which I have tried to force stop too, 

Any ideas what is causing this ? 

I'm on EE network 

Cheers 

35 REPLIES 35
Ra_Fa
First Poster
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I received this pop up error when I connect to Internet.

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Simbcfc1
Explorer
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Hi yes I get the same when I connect told switch to Wi-Fi 

Can Samsung please comment? 

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ThomO
Pathfinder
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Hi, @Simbcfc1

 

We have escalted this for you and it is currently being looked into. 

 

We will let you know as soon as we have some more information. 

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AntS
Moderator
Moderator
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Hi all,

 

Just to go over some stuff for the tech folks at our end:

 

How frequently are you getting this error message?

 

Are both your software and all of your apps up to date?

 

And does the message still appear after a day's normal use after clearing both the cache and data from the Service Provider app? Settings > Apps > Show System Apps > Service Provider Update > Storage > Clear Cache, and Clear Data.


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Bades1978
Superuser I
Superuser I
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Would also help if you could tell us what you was doing when it happens (cut down on options) 

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Simbcfc1
Explorer
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All software and apps are up to date 

Happens about 5 times a day 

I have cleared cache and data from the app as you advised but still happens 

It is guaranteed to happen when switching from 4g to Wi-Fi every time

 

Happens randomly when doing any function on phone including browsing and sat nav Google maps 

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Ra_Fa
First Poster
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Me too... just exactly like this.

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Bades1978
Superuser I
Superuser I
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Okay a couple of things to try here, but 1st have you got download booster activated?  (Settings>ConnectionsMore connection srrings).

 

Also do you have developer options open?

 

or you could Force quit DQA app (go to Settings > Apps and tap the overflow menu (three dots at the top right), tap ‘Show system apps’ and locate DQA. Tap it and ‘Force stop’)

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Simbcfc1
Explorer
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Download booster is off
Development options is on but no further options activated within
Thanks
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Bades1978
Superuser I
Superuser I
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Okay Force quit DQA app (go to Settings > Apps and tap the overflow menu (three dots at the top right), tap ‘Show system apps’ and locate DQA. Tap it and ‘Force stop’) if this works for you then it is that you have some how missed a samsung update to sort this issue it was issued a few weeks ago.

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