S8 service provider update has stopped

[Simbcfc1]

Hi I keep getting an error message pop up on my 

- service provider update has stopped 

This is on a new s8 plus , 

I have tried factory reset already 

I have found this to be a system service app which I have tried to force stop too, 

Any ideas what is causing this ? 

I'm on EE network 

Cheers 

[Bades1978]

Try to re enable it? if not contact EE if it is one of there apps they will be best placed to help

[Simbcfc1]

Great thanks will try that 

Thanks for getting back to me 

[Simbcfc1]

Called EE on this and they say to contact Samsung, they are sending me a new SIM card to try but they say the service is not theirs . Oh the joy of technical support

[Bades1978]

Okay keep me posted on if that works if not I have a few tricks to try for you

[Simbcfc1]

Great many thanks I will keep you posted
Kind regards
Sy

[Simbcfc1]

Hi unfortunately the new SIM did not work,
It seems to be happening less frequently but I guess the next step is Samsung support, this is difficult when I work full time, does anyone know anything else I can try,
Factory reset tried
New SIM tried
Powering off device removing SIM and powering on tried
Thanks

[Bades1978]

Hi again @Simbcfc1,

lets try a hardware cache clear and see if that helps,

Wipe cache partition

1. Turn off the device.
2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
3. When the green Android logo displays, release all keys ('Installing system update' will show for about 30 - 60 seconds before showing the Android system recovery menu options).
4. Press the Volume down key several times to highlight “wipe cache partition.”
5. Press the Power key to select.
6. Press the Volume down key to highlight “yes” and press the Power key to select.
7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
8. Press the Power key to restart the device.

Lets see if that sorts it as it is not done even after a reset

[Simbcfc1]

Great thanks for getting back to me, I have just wiped the cache and will keep you posted if the error returns or not 

Thanks again 

[Simbcfc1]

Hi 

Sorry to report the issue still remains after wiping cache 

It's defiantly not as frenqent anymore but yes I still get the error 

Thanks in advance