11-12-2017 08:29 PM in
Other SmartphonesMy s8+ constantly jerks when scrolling wether on Google or on the news or on social media. Never smooth.
Please help.
12-12-2017 02:42 PM in
Other SmartphonesThis could be the strength of network signal connection and available data speed connection.
Which internet app are you using ?
Try a content blocker if your using the Samsung Internet Option.
Sometimes clearing the browsers cache and data can help.
And a soft reboot by turning the device Off and On.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
12-12-2017 05:45 PM in
Other Smartphones12-12-2017 06:27 PM in
Other SmartphonesPerhaps try Samsung Internet App.
I use this without such issues.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
12-12-2017 08:51 PM in
Other Smartphones13-12-2017 06:01 AM in
Other SmartphonesIf you've run out of self help troubleshooting in regards to clearing cache and data of the App and cleared the phones system file caches, trying other browsers, factory reset , installed content control blocker which removes most advertisements on a page, and its happening everywhere so its not a network mast related then perhaps seek further assistance from a Samsung Experience Store or Samsung Service Centre location.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
18-03-2018 08:50 PM in
Other SmartphonesI have the same issue on the Unlocked version of S8 Plus.
I have cleared cache, etc, and finally factory reset the phone and the issue still occurs when scolling.
The scrolling jitter occurs when scrolling in ANY app, browser, or program. I didn't notice this issue until the latest update.
How do I fix this issue if a factory reset doesn't fix it? And please don't respond with (network issues, cache, reset garbage). This occurs in airplane mode while scrolling listed apps.
19-03-2018 05:49 AM in
Other SmartphonesHave you read my previous reply to seek a diagnostic at a Samsung Experience Store or Samsung Service Centre location.
I'm sure the team here will send your issue back to Samsung via feedback.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
13-12-2018 04:09 AM in
Other SmartphonesI've recently started experiencing the same thing.... when using things like Facebook and Instagram. Very annoying. Did you ever figure out a fix?
13-03-2019 06:08 PM in
Other Smartphones