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Original topic:

S8 Camera not working

(Topic created on: 16-11-2020 07:24 PM)
buraks
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I have been using my Samsung Galaxy S8 for longer than 2 years. Everything is working perfectly well apart from the Camera. For almost a year now the Camera suddenly stops working, and the only way to fix it is a factory reset. I have had this issue maybe 4 to 5 times and did a factory reset each time to fix it. Now I have the same issue once again but for the first time even a factory reset could not solve the problem.

 

Well there is a time where you need to change your phone. Sometimes it gets slower due to updates or heavyweight usage, drive full with data etc. Or sometimes you just drop it and hardware gets broken. Or the hardware just completes its lifetime. I understand all these. But this time there is a phone that is working perfectly well but there is this unbelieveable issue with the Camera and now I happened to have a Samsung Galaxy S8 without a Camera.

 

I definitely do not understand this. So the warranty is for 2-years but then you send me an update and I am unable to use the phone's camera anymore. Is that really fair? I am really fed up with this, it cost me so much effort all these times when I tried to do a factory reset once in every 2-3 months and now the camera completely gone. Why Samsung do not own the responsibility of their own software updates? Then they should let me know that after 2 years I will have a painful experience and soon I will need to replace the phone. It sound funny right? In that case maybe I would never but it.

 

S8 was the very first Samsung device I purchased and this have been so far a very unfortunate experience for me. I do not think I would never-ever purchase any other Samsung smartphones. This is unfair.

 

Does anyone have any idea how else can I try further a factory reset? Is it possible to undo a software upgrade. I see that this issue is a common one and people say it is due to the software updates.

 

As I have purchased it from the USA, I am not even sure if Samsung NL will help me to solve the issue. I tried to call the customer services and the person told me that as far as she knows the technical services in the NL are only for the phones purchased in the NL. She adviced me to try to bring my phone to them but I am not sure what to do. I do not want to spend a week on this and get to a result that they are not going to help or will ask for a very high price. I would rather go buy another phone. Do you have any suggestions?

 

Apologies for this kind of an impolite message, but I am highly uptight in the moment. Also sorry that if a similar topic was around before, I tried to search but still not sure if this was the correct way to message.

 

Thank you in advance.

 

6 REPLIES 6
Dave82wort
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My camera  on my galaxy  s8 plus stopped  working  yesterday .I looked on line  .and was advised  to shake phone .    It  worked.    Camera  back to normal  .  Try it

buraks
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I saw that shaking is proposed as a solution for blurry images / focus issues. For my instance, the camera does not work at all. But thank you anyways.

 

It was a software issue as I was able to fix it at least through a factory reset. Now I cannot fix it anymore, but I still think it is somehow only a software-related issue.

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EvgeniyB
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I have the same issue.

After software update battery started to drain very quick even when the phone not in use. There was nothing special in battery usage history, just cellular network, android and other usual processes. I've rebooted to safe mode, and there was no quick battery drain the whole day. After rebooting back from safe to normal mode quick battery drain dissapeared. But then I've noticed that camera doesn't working at all, in any application.

I didn't try factory reset yet, because it's a pain to restore all data and applications afterwards. Hope that will help. And I hope even more, that it was not an intentional move of Samsung to stimulate customers to upgrade their phones.

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TrickyB
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well, my camera stopped working after I dropped the phone, just black screens and then crashes out. Tried restarting a fee times, starting in safe mode etc. Then reading this forum, shook it, still no joy. Then banged it a bit on my leg.... and hey Presto! all working perfectly (without even needed to reboot). so thanks so much everyone on this forum... was just about to buy a new phone!
TrickyB
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thanks, it worked!
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Pierrerro
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I'm currently trying these but there's no progress. My phone accidentally drops then after 2 days my camera wasn't working at all. It's just black then crashed

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