S8 camera app keeps closing

[Eg17]

All of a sudden the camera app on my s8 keeps closing. Lets me press one button, freezes then closes. Also, can't delete anything from gallery. Phone is less that 2 months old! I have cleared cache and data but this made no difference. I see on the internet others have had this problem.  Any suggestions, anyone know if Samsung will fix? 

[BandOfBrothers]

Hi @Eg17

Ensure everything is up to date please in regards to tbe camera app, the Gallery and your firmware.

Try a soft reboot by turning the device Off and On.

The phone has a 24 month manufacturing warranty so as long as it has no obvious signs of damage from a drop and the water sensors haven't been tripped then a Samsung Experience Store or Samsung Service Centre location can run a diagnostic on the phone. If you do not have one close then use Samsung's phone or Live Chat to arrange collection. 

[Eg17]

Thank you. Everything is up to date and sadly off and on again makes no difference. I also tried clearing cache and data. I've emailed Samsung to start the ball rolling on getting it fixed but I'm so disappointed the phone has gone wrong so soon. 

[Eg17 · Accepted solution]

Just in case anyone reads this in the future as they have the same problem it was resolved with a factory reset. The phone support were great and took me through it. A bit of a pain but way better than being without my phone. 🙂