I set up the fingerpring lock on my s7 but now it will not recognise any of my prints! It now says wait 60 mins every time I try! I cant even get the patern lock to appear! Is this a known fault?
If I get it repaired I certainly wont be using the fp lock again! Ive been told Ill have to a factory reset which means Ill lose everything! Not clever Samsung! 😞
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No I've not had that issue.
I'm not being funny but are you definitely using the right finger or thumb.
As this is a security feature with the intended application to stop unauthorised access then a factory reset is a last option.
Try the Find My Mobile Samsung feature via a PC or tablet to unlock it.
Can you get to a bricks and mortar Samsung Experience Store or Samsung Service Centre.
Current Phone > Samsung Z Fold³ 5G.