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Original topic:

S7 wont allow me to open it!

(Topic created on: 29-10-2018 05:29 PM)
missmouse3
First Poster
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Other Smartphones

I set up the fingerpring lock on my s7 but now it will not recognise any of my prints! It now says wait 60 mins every time I try! I cant even get the patern lock to appear! Is this a known fault?

If I get it repaired I certainly wont be using the fp lock again!  Ive been told Ill have to a factory reset which means Ill lose everything! Not clever Samsung! 😞

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1 REPLY 1
BandOfBrothers
Superuser II
Superuser II
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Other Smartphones

Hi @missmouse3

 

No I've not had that issue. 

 

I'm not being funny but are you definitely using the right finger or thumb. 

 

As this is a security feature with the intended application to stop unauthorised access then a factory reset is a last option. 

 

Try the Find My Mobile Samsung feature via a PC or tablet to unlock it. 

 

Can you get to a bricks and mortar Samsung Experience Store or Samsung Service Centre. 

 

 10/ways-regain-access-samsung-galaxy-s7-edge.

 

 


Current Phone > Samsung Z Fold³ 5G.

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