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Original topic:

S7 smashed screen cannot use Keis HELLLP! PLEASE

(Topic created on: 06-09-2017 09:23 PM)
dynamicdave1983
First Poster
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Other Smartphones

My S7 is smashed and the screen doesnt work its all black will not swipe or anything. i dont have a lock code on my phone but keis says i have?! i only have to swipe it to unlock the screen. i need to reset phone to factory settings before i send it back to 3 mobile provider or they are going to charge me £250 on top of the £100 excess i have already paid for the replacement. i have managed to get all my photos off i think, its just i cant reset it. Helllp! i have 14 days to send the old phone back.

Also there are documents in my private folder (gallery) if i can get it to reset to factory settings will the folder and contents be wiped? not a problem if they are i just need to know they will be (bank details etc...)

 

any help will be appreciated many thanks

Dave

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BandOfBrothers
Samsung Maker ★★
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Other Smartphones

If this was my situation @dynamicdave1983 I'd try a Hard Reset 

 

Samsung-g935f-galaxy-s7.

 

Or log into your samsung account to use the findmysamsung or findmyandroid tracking feature and wipe it that way. 

 

Failing that a Samsung Experience Store or Samsung Service Location should be able to help. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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