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S7 purple screen bleed

(Topic created on: 09-09-2019 03:03 PM)
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richieski
Apprentice
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Hi all,

 

Need some opinions. My girlfriend paid to have her screen replaced on S7 in Annecy by point service mobile in March.

The other evening we noticed a small purple dot, this then became more dots widespread in varius places over 24hrs.

Is was not dropped etc, do you think this is screen failure.

Asking as only option is to get it back to Annecy as the shop have got 1 yr warrantay on parts.

If they suspect damage they will require paying again and they charged 190 euros.

They are an official samsung warranty specialist, had no joy contacting Samsung UK, they are not interested as the actual phone is out of warranty.

I have attached pics of the gradual degrading.

20190901_222754.jpg20190901_222804.jpg20190901_222807.jpg20190901_223912.jpg20190902_075651.jpg20190902_075714.jpg

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AndrewL
Moderator
Moderator
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@richieski: This doesn't look good, I'm afraid. If you dial *#0*# into your telephone keypad and select Red, Green and Blue from the series of grey tiles, does the issue persist? If so then I do recommend returning to an authorised Samsung repair centre in your region where an engineer can inspect it for you. Explain that you have had the screen replaced previously (if you have any corresponding documentation then that would help), to help the assigned engineer diagnose the issue. Apologies for any inconvenience this might cause you.
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richieski
Apprentice
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Thanks Andrew, the screen is now black. I need to find a local engineer.

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