S7 has lost WIfi Calling Option

[oliveoylgb]

Hello all I have a quick question, my handset recently updated to Nougat and unfortunately I've since lost the Wifi Calling Option.  I've done a full factory reset, tried other avenues, spoke to my network provide (they said it was a Samsung issue), spoke to Samsung (they said it was my network providers issues), spoke to my network provide again (they then called Samsung on my behalf).   ........ turns out that my IMEI is in a batch that have this issue and will be sent a patch at some point.  Now the problem I have is that where I work there is no mobile network so I was reliant on Wifi Calling to be able to use my handset, all I have now is a chuffin expensive paper weight on my desk.

As several weeks have now passed since this revalation from Samsung I tried "chatting" online to them the other day to find out when this patch would be issue - all I got was "ensure your automatic updates are on - it's probably your network provider holding it up".  DOES ANYONE know when this patch will be issued?

Thanks all in advance for your assistance

[Kimberlyp]

I tried that, and didn't get a prompt, and still not in any menu.  

[sandeepwap]

Dear, If You Want To Use WiFi Calling Feature in Any Smartphone Then You Have to First Check The Compatibility of the Handset,

If Your Handset Is Compatible Then Update Your Handset To New Software Version,

If The Phone is Updated then Check The Wi-Fi Calling Feature is Enabled Or Not,

Now Connect Your Phone With a High-Speed Internet Hotspot and Start Using WiFi Calling Feature in Any Smartphone.

For More Visit: How To Use WiFi Calling And Check Device Compatibility 

[Kimberlyp]

I have found that it is a Samsung issue since they leave it up to the carrier to push the option to the phone with the SIMM card.  However, not all carriers that offer the WiFi calling option have the updates for phones to enable it if it's not built into the phone.  I found that when I switched carriers, the WiFi calling option went away, even though the carrier I switched to said my account included it.  After several resets, I gave up and was frustrated enough that I went back to T-Mobile and asked the salesperson what it takes to have that option because I had it before, and that if she could get my phone to provide the WiFi calling option, I'd switch back to T-Mobile.  She pulled the SIMM card out of her phone and put it into mine.  It took almost 10 minutes before the phone was finished it's configuration, but sure enough, I now had the WiFi option, so I switched back to them and been using it ever since.   My husband's iPhone always had had the WiFi-calling option, regardless of the carrier, which is how all phones should be, and leave it up to the carrier to decide to enable it on their end.

[Arkana]

Hello ~ Same Problem to some degree,

Hoping for support.

`i` have read the above replies ect to no avail.

I have an Samsung Galaxy S7 Active with a telstra sim prepaid in Australia.

Am in need of WiFi calling as there is no mobile reception in my location.

This phone connects to my wifi internet.OK.

The Wifi calling option writing is greyed out.

` i` cannot highlight that wifi calling to enable the sliding on off switch.

Can any one assist please.

[KWG]

I also have just discovered the same issue. I use to be able to ring out and get call in on my daughter Wifi in Eaglton country NSW, but no more. My phone wifi calling icon is light blue and the option does not chang color when I tap it. I also cannot find the settings option to turn wifi calling on.... I  rang Optus and they said it was a SAMSUNG known issue..... whats going on SAMSUNG and when will this be fixed.

[darktech]

i have also updated my samsung android phone in nougat new version but when i visit on this site https://darkmedia123.com then i see some error like your phone date and time is not valid plz give me the solution

[shivani3]

i updated my samsung android phone in nougat new version but when i visit on this site https://www.darkdictionary.com  then i see some error like your phone date and time is not valid plz give me the solution