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Original topic:

S7 Edge Pro function on camera not working

(Topic created on: 25-06-2018 05:37 PM)
AsyaG
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The Pro function of my camera is not working. The screen goes black and the camera app crashes shortly after. All the other functions are working properly and this has not happened before. 

 

Would really appreciate it if somebody could help me out. Thanks!

Screenshot_20180625-161256_Samsung Experience Home.jpg

 

 

 

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Solution
AndrewL
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To further troubleshoot the issue please go to Settings > Apps > Camera > Storage > Clear Cache > Clear Data > Restart your phone.

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6 REPLIES 6
AndrewL
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Hi @AsyaG

I'd recommend trying a Soft Reset at this stage to address any temporary software issues on the device. While the device is powered on, press the Volume Down and Power buttons together for around 10 seconds until the phone restarts. Does the problem persist following these steps?
AsyaG
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Thank you for the suggestion! I tried what you said and the phone restarted. The issue has not stopped though and the camera app still crashes. What should I do from now on? Thank you. 

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Solution
AndrewL
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To further troubleshoot the issue please go to Settings > Apps > Camera > Storage > Clear Cache > Clear Data > Restart your phone.

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AntS
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AsyaG
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Hello. The issue was resolved. Thank you!

AntS
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