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Original topic:

S7 edge not working after update today

(Topic created on: 05-09-2017 07:17 PM)
Gary1967
Apprentice
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Other Smartphones

Hi. Just did an update on my S7 edge and it is no longer working. Just got perm blue led showing. Tried turning on a couple of times but it just flashed up Samsung screen then went blank. Tried power and volume down but nothing. Tried home up volume then power still nothing but blue led. Anyone know if there is anything else I can try... Help.. 

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6 REPLIES 6
BandOfBrothers
Samsung Maker ★★
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Hi @Gary1967

 

Turn the phone Off. 

 

Press and hold together: Volume Up + Home + Power button for a couple of seconds.

 

Release held keys when the Samsung Logo appears on the screen.


After that select from Recovery Mode menu "wipe data / factory reset" using Volume buttons to navigate and Power button to confirm. 

 

From > http://www.hardreset.info/devices/samsung/samsung-g935f-galaxy-s7-edge/

 

If a Hard Reset does not help then visit a Samsung Experience Store or Samsung Service Location. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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Gary1967
Apprentice
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Thanks B o B.

Phone is already off. Wouldn't restart after update. Tried those buttons as well but no joy. Just blue Led permanently on.

Nearest Samsung store is 2 hours away so will probably give them a call.

 

What happened to sticking the pin into a hole to reset 😊

Cheers

Gary

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BandOfBrothers
Samsung Maker ★★
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You're Welcome. 

 

Was hoping that would work for you. 

 

Ah yes some phones still have those type of reset options. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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TracyR
Moderator
Moderator
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Hey @Gary1967

 

What Network are you on?

 

:womanhappy:


Say "hello!" and
 
Introduce Yourself, or virtually hangout in the Samsung Lounge

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Gary1967
Apprentice
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Hi Tracy.

I am on 3.

Had plenty of updates over the last few months and no problems.

The phone discharged overnight and when I plugged it in this morning it starting charging and tried to restart but just locked again with constant blue LED. The only other think I can think of is to let it discharge again, start charging it and do a Power/home/Volume+ reset but dont really want to lose all my data...

 

Annoying thing is that I had this phone as a replacement just over a year ago because of the black screen of death.

Would it still be in Warranty?

 

Gary

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Gary1967
Apprentice
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Been on to chat with Samsung and the phone is being picked up tomorrow. Hopefully it will be a quick fix..
G