S7 Edge not switching on or charging

[Beirnz]

Hi

My S7 Edge won’t switch on or charge. It’s completely dead. I’ve tried resets and all the usual stuff but I get nothing, no lights and the screen stays dead. Anyone any ideas? Since it won’t turn on it won’t connect to the pc either so options to downgrade isn’t possible. Any ideas anyone?

[BandOfBrothers]

Have you tried different charging cables and bricks @Beirnz ?

Look in the phones charging port with a torch to see if there's a build up of lint.

In regards to resets have you tried a Hard Reset ? This would however delete your saved info.

If all else has failed and the phone shows no signs of a drop and the water sensors have not been tripped I would suggest to use a Samsung Service Centre or Samsung Experience Store will be able to help you further with this situation.

[Beirnz]

Charging port is fine and no water damage either. Can’t preform a hard reset because the phone is totally unresponsive, if I do a button press I get zero, no lights, no screen...... nothing

[BandOfBrothers]

Ok so I would advise your next stage is to use a Samsung Service Centre or Samsung Experience Store for help. 

[Beirnz]

I’ve a felling it’s gonna be an expensive week ☹️

[CarolinaW]

Hey @Beirnz! I'd also recommend dropping into one of our Support Centres for an engineer's inspection. To find the closest Support Centre to you, please head to: spr.ly/60108S76r Is there one close by? Let us know how you get on! :robothappy:

[Beirnz]

So I contacted support and they sent a courier to pick up the phone and one of their engineers is looking it over... Have yet to hear back

[ChrisM]

Let us know how you get on @Beirnz.

[Beirnz · Accepted solution]

Got phone back this morning all fixed under warranty, had iPhone as a stand in and it was beginning to drive me mad. Phone is working perfectly and didn’t cost a single cent... Great customer service 

[BandOfBrothers]

Fantastic news @Beirnz