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Original topic:

S5 NEO misbehaving after update

(Topic created on: 14-01-2019 08:39 PM)
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TK5
First Poster
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My phone downloaded a software update before Christmas and since then has been behaving erratically. It normally works okay inside the house but elsewhere it regularly won’t accept or make calls unless I shut it down and restart it.  Any ideas please?

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BandOfBrothers
Samsung Members Star ★★
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If this was my phone then I'd try the following in order.

 

1. Turn the phone Off and then from a set series of button presses go into the phones file system and clear the system files. No personal info is lost this way.

 

2. If necessary back up , remove any relevant sim card and factory reset.

 

3. Visit a Samsung Service Centre.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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