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Restore back up failure

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First Poster

Received my phone back after warranty screen repair. Backed up before it went away on Samsung cloud all OK no problems.  Trying to restore bsck up today. If I go to cloud use age and select bsck up data it says filled to connect try later  if I choose restore option a screen appears for a second then flashes off and nothing happens. Phone is s6 edge plus.  Anyone else having backup restore problems? TIA 

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Moderator
Moderator

Hi Karen10. :smileyhappy:

 

Update the Cloud app on your phone using this link, and let us know how it goes. 


 Say "Hello!" to the Community in The Introduce Yourself Thread.


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Apprentice
same happened to me and I have lost everything...sentimental things...its made me so upset..I trusted Samsung and have been let down by them twice now... should have got a different make of phone I think
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