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Re: Misinformation

(Topic created on: 21-07-2021 08:57 AM)
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Trude63
Student
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Can anyone help please? My samsung does not receive or make calls at home, although it works fine when I'm at work. I've tried turning flight mode on and off, switched phone off and on again, checked I'm connected. Many thanks
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BandOfBrothers
Samsung Members Star ★★
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As your phone makes calls while at work this leads to that the phone and sim card are working as they should be @Trude63 

So instead this could be a network issue in your area or possibly mast congestion where lot's of people are using the masts at any one time.

Most mobile networks have a mast Checker where you can see via your postcode  / zip code if there are any known issues with your local and surrounding masts.

These can be found in your network app or on your networks support page's.

Unfortunately mast congestion does not usually show on these.

Your Network's Customer Services can check your hone area too if you contact them. 

When at home try resetting your network connection in the phone's settings to see if this helps at all.

I wish you all the best with this. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Trude63
Student
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Many thanks for the info.