Random full screen pop up ads - S7 Edge

[AQK]

Good Afternoon Everyone

Can anyone please help me with this problem? It started about a week ago, and I am getting Random full screen pop up ads.

It mainly happens when the phone is locked and not being used. Suddenly a random video app will start playing in the background; its especially annoying when it happens in the middle of the night.

I was thinking of doing a  clean reinstall? 

Any suggestions would be appreciated, as this is driving me nuts.

Thank you

[TracyR · Accepted solution]

Hey @AQK

Try starting your phone up in Safe Mode –

This will disable all third party applications temporarily, to see if they are the root cause of the issues you’re having.

To do this, turn off your phone then hold down the Power buttons to turn on your phone as usual, then once the Samsung logo appears press and hold the volume Down button until the home screen appears.

Safe Mode will now display in the Left hand corner. 

Monitor the issue and let me know if the pop-ups are still there.

:womanhappy:

[AmzFootball]

You can run a full phone scan using MalwareBytes off the Google Play Store and there should be a button to remove any malware.

[lacie2]

when I go to google play store I get settings, play protect, help & feedback and parent guide. play protect says no harmful apps found

[lacie2]

where is the flashlight? the notice disappeared quickly

[lacie2]

still no solution for me

[lacie2]

didn't work for me

[Bearabull]

I deleted my flashlight and no success, still getting a lot of ads. How do you know which apps actually came with the phone?

[Wendy11]

You could try resetting your factory settings