@dopey66: Did you claim your Galaxy Buds+ via the Samsung Members app within 30 days of the purchase date, and did you receive a confirmation email to confirm that your claim was successful? If so, then you can track the progress of your claim on our website via the link below.
https://20203.samsungpromotions.claims/aseriesbuds/en-GB/track-claim
Alternatively, please reach out to the Promotions Team at aseriesbuds@samsungpromotions.claims where an advisor will be able to look into this further for you.
