01-10-2018 11:53 AM - last edited 01-10-2018 11:56 AM ) in
Other SmartphonesToday at 2 AM my Samsung S8 started notifying me every few minutes that my Samsung account session had expired. After getting Processing Failed after my attempt to enter my password I found out, much to my dismay, I could not turn off the notification sound, even when I went into System Apss and actually turned it off.
Now, whenever I go to use my phone and every few minutes, it notifies me with a loud tone that my Samsung account session has expired. I tried resetting my password, which works everywhere except my phone...you guess it: Processing Failed. It would not bother me, but for some reason I can not turn of the notification sound that plays every few minutes.
Now let me make myself clear, I do not care about my Samsung account. Not one bit. If there is a way to remove the app from my phone, please tell me: I will gladly delete my account here too. All I want is a phone that does not play notfication sounds every few minutes.
Soon to be former customer,
Thank you.
01-10-2018 12:14 PM in
Other Smartphones01-10-2018 01:15 PM in
Other SmartphonesMy galaxy s8 has done this today too. I've reset my password and it also says processing failed. As you're having the issue today, I wonder if this is a bug! But yes it's really irritating! Watching this post to find an answer!
01-10-2018 01:47 PM in
Other SmartphonesSame problem here with an S9. Very frustrating.
01-10-2018 02:04 PM in
Other SmartphonesHi @lordbase, @ProcessingFail and @Goggles. Are you able to send an error report as soon as this happens? To do this, launch the ‘Samsung Members App’ > Support > Send Feedback > Error Report. Do any of you have a Samsung account linked to another phone?
01-10-2018 02:13 PM in
Other SmartphonesInteresting. I just tried to log in to the Samsung members app to submit a bug report.
It appears that just doing that has fixed the issue.
01-10-2018 02:15 PM in
Other SmartphonesHmmm, that is interesting, @Squiffy1. Keep us posted if it happens again.
02-10-2018 10:41 AM in
Other Smartphones01-10-2018 02:17 PM in
Other SmartphonesYup mine doing same "proccesion failed" whenever I put password in, tried the Samsung members app but says I need to sign in which it says procession failed again.
01-10-2018 02:24 PM in
Other SmartphonesHi @Sophie6. Can you try signing in when you're in Safe Mode? To do this, restart your phone but whilst it's powering up, keep the 'Volume Down' button held until you reach the home screen (Safe Mode will be displayed in the bottom left corner).
01-10-2018 06:53 PM in
Other SmartphonesDidn't work for me guys.Any thoughts how to fix it?
01-10-2018 07:01 PM in
Other Smartphones01-10-2018 07:08 PM in
Other Smartphones01-10-2018 07:30 PM in
Other Smartphones01-10-2018 11:30 PM in
Other SmartphonesThank you. Filling the basic information upon logging to Samsung account on the laptop helped. It then allowed me to log in on my phone since.
02-10-2018 08:58 AM in
Other Smartphones02-10-2018 11:04 AM - last edited 02-10-2018 11:06 AM ) in
Other SmartphonesThank you thank you than you!!
Had the same problem with my A5 - tried logging in on PC and updating basic information and all seems to be fixed. No more constant notifications doing my head in...
02-10-2018 05:26 PM in
Other SmartphonesI had the same problem starting yesterday. Did the safe mode start up, no joy. Logged into Samsung account on PC and after accepting their new terms and agreements, finally managed to log in on my phone and hey presto, annoying notifications have stopped. Hope it works for you as well
01-10-2018 07:04 PM in
Other Smartphonesstarting the phone in safe mode and entering details has worked for me.. thanks for the help
01-10-2018 02:18 PM in
Other Smartphones01-10-2018 06:57 PM in
Other SmartphonesI have this same problem starting today... can anyone help it's really annoying