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Original topic:

Processing Failed

(Topic created on: 03-05-2017 12:13 PM)
HellYeah
First Poster
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Other Smartphones

I'm unable to log into my Samsung account on my new S8 to back up to the cloud. Also unable to log in on my (now) old S6 in order to factory reset it.

I can loginto my Samsung account online, but on both my S8 and S6 I get a Processing Failed message, despite resetting my account several times online. It just won't accept the correct ID and password.

 

I've searched the internet for solutions, but can't find anything that works! Any ideas?

12 REPLIES 12
justin999999
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Other Smartphones

 hi

all that you guys need to do if this happens is change your password on the phone and if that doesnt work then go on to the computer and sign into you samsung account with the new password and then try to sign in on the phone, it worked for me when many options that people said like hard set the phone or factory reset the phone and so on didnt work i just tried this and it worked for me.

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Santae
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Other Smartphones

I can login to my Samsung account keep giving error messages

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Youtoo1979
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Me too just now, did you end up finding any solutions for ur Note 4?

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