05-09-2018 09:49 AM - last edited 05-09-2018 09:57 AM
While testing this feature I pinned “Settings” window, and after a number of subsequent random clicks by “back” and “home” buttons, my phone accidentally rebooted.
After reboot, all my folders and added to home screen widgets disappeared. I started to get error messages that some of my applications stopped working. Secure folder disappeared. Most of the applications logged me out. When I click on find field (either find settings or find apps), it gives me an error that Finder stopped working.
I’ve tried to hard reset from my settings, but after hard reset it showed me a boot screen, with the message, something like: cannot find data for recovery.
So, now I can do only two things with my phone:
- enter the boot mode
- reboot the phone and look at "Samsung" label forever
My phone is Samsung s8 with the lastest update on the 5th of september -18
05-09-2018 12:38 PM in
Are you able to get into Recovery Mode?
05-09-2018 07:35 PM - last edited 06-09-2018 09:57 AM
It gave no result despite of the fact that cache was successfully wiped. I still see only samsung label after reboot
It gives me lots of errors on entering Recovery mode, here they are on the photo
06-09-2018 11:11 AM in
Doesn't look good that. 😞
I reckon at this stage it needs to be physically checked out at one of our Support/Service Centres. If you're not based in the UK or Ireland, I'd advise getting in touch with your local Samsung Support team.
06-09-2018 11:35 AM - last edited 06-09-2018 11:38 AM
Just visited Samsung service center, they tried to upload new firmware, but it still gave no result.
It was advised to change the main circuit board.
Summarizing all above, regular Samsung feature broke my phone. It is possible to convert this thread to bug report?
10-09-2018 12:32 PM in
Just updating this thread with advice from our software team:
For anyone else who may experience this, if possible, please use the Samsung Members app to send an error report with log files imediately after it occurs so that the team can analyse it.
( @Anonymous User: I know it's past that point in your case - but thanks for bringing this to our attention; and I hope that your phone has been repaired.)