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Original topic:

Photos turning grey with cloud icon and tick

(Topic created on: 04-12-2018 09:23 PM)
Kayleigh23
First Poster
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‎04-12-2018 09:23 PM in 

Other Smartphones

Screenshot_20181204-205424.png

 

Screenshot_20181204-212739.png

 

So I've had to use my s6 again for a while...my photos from my s8 backed up and came onto this phone when j set it up. I tried to move some photos to another album for easier access... but the photos turned grey with cloud icons in. How do I get the photo back. Can't find any photos from my s8 on the drive. HELP!!..

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2 REPLIES 2
BandOfBrothers
Samsung Maker ★★
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‎05-12-2018 06:51 AM in 

Other Smartphones

The cloud icon I assume means the photo is in your Samsung Cloud. 

 

Are you able to perhaps move the photos from.your s8 to your current phone using something like Dropbox. 

 

 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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Kayleigh23
First Poster
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‎05-12-2018 06:55 AM in 

Other Smartphones

Screenshot_20181204-205824.png

 

For some reason... all the photos from my s8 came onto this phone... but this phone can't find them in the cloud. And Samsung have my s8 because.of.exessive.overheating. I can't click on the icon or anything... 

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