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Original topic:

Photos erased from Samsung Note 8

(Topic created on: 27-12-2017 01:39 PM)
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soni13782
First Poster
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Hello, 

 

I have got Samsung note 8, just purchased 2 weeks ago. I have bought the memory card which was formatted when I had inserted it first. While I was on holiday I have taken lots of photos. I have just returned from holiday yesterday. This morning all my photos have disappeared.  I have checked gallery there are photos from the day before holiday and photos I took today. 

 

I have activated Samsung cloud back which show last back up was 26/12/17 at 4:30am. I can't find any photos on Samsung cloud also. HOW to search on cloud? 

 

I spoke to Samsung tech support they blaming corrupted memory card. if the card was corrupted then why did it store photos for 11 days while I was on holiday?? I had send fed photos via whats app. why it has deleted this morning only?? 

 

Can somebody please help to restore photos of our family holiday? 

 

Thanks in advance

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2 REPLIES 2
Michelle1973
First Poster
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@soni13782 wrote:

Hello, 

 

I have got Samsung note 8, just purchased 2 weeks ago. I have bought the memory card which was formatted when I had inserted it first. While I was on holiday I have taken lots of photos. I have just returned from holiday yesterday. This morning all my photos have disappeared.  I have checked gallery there are photos from the day before holiday and photos I took today. 

 

I have activated Samsung cloud back which show last back up was 26/12/17 at 4:30am. I can't find any photos on Samsung cloud also. HOW to search on cloud? 

 

I spoke to Samsung tech support they blaming corrupted memory card. if the card was corrupted then why did it store photos for 11 days while I was on holiday?? I had send fed photos via whats app. why it has deleted this morning only?? 

 

Can somebody please help to restore photos of our family holiday? 

 

Thanks in advance



@soni13782 wrote:

Hello, 

 

I have got Samsung note 8, just purchased 2 weeks ago. I have bought the memory card which was formatted when I had inserted it first. While I was on holiday I have taken lots of photos. I have just returned from holiday yesterday. This morning all my photos have disappeared.  I have checked gallery there are photos from the day before holiday and photos I took today. 

 

I have activated Samsung cloud back which show last back up was 26/12/17 at 4:30am. I can't find any photos on Samsung cloud also. HOW to search on cloud? 

 

I spoke to Samsung tech support they blaming corrupted memory card. if the card was corrupted then why did it store photos for 11 days while I was on holiday?? I had send fed photos via whats app. why it has deleted this morning only?? 

 

Can somebody please help to restore photos of our family holiday? 

 

Thanks in advance


Hi, I see your message is quite old but I could do with some help too. My phone backs up every day then yesterday it asked me if I wanted to make some more space so I clicked on yes but it's deleted nearly 1000 photos on my camera roll!!! Did you ever get a reason for your issue?

Many thanks,

Michelle

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wyse_terminal
Voyager
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Try an app called disk digger app from play store
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