18-12-2019 07:05 PM in
Hello,
I am new to this forum and not gadget savvy. I have an old Galaxy mini and it has purged itself TWICE of all my pictures.
I have read similar posts here where it says the pix could be in the bin. But the mini does not have a bin.
I have now created a Google photos account, but the missing photos are not there.
I am in the process of migrating to a new and better phone, but concerned the move will ¨kill¨my old one and deprive me of the opportunity to retrieve those pictures.
Thanks in advance for any help.
19-12-2019 05:44 AM in
Are the photos being stored directly onto the phone or a Sd card @MCDec
If Sd card then your card maybe corrupted or the phone isn't reading it correctly. Try ejecting the Sd card and clean the contacts carefully with a soft cloth and carefully re seat it.
Personally I store my photos on my phone and auto back up to Dropbox as a failsafe.
When choosing a new phone try to choose one with a decent amount of internal storage and remember some of that storage is taken up with the phones Os.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
19-12-2019 09:01 PM in
Thanks! No, the photos were directly on the phone and I am afraid I did not back them up.
I am surprised they disappeared completely... twice!! Without any warning.
Yes, I have chosen a phone with better storage, but can I recover the ones my phone deleted without warning??
20-12-2019 05:33 AM in
I can't understand why the phone would purge pictures @MCDec in the first place !
I assume you've looked absolutely everywhere in your phones Gallery.
If the phone does have a recycle bin it would be in a place similar to Gallery and press the top 3 dots in the Lh corner of the phones screen.
There are various recovery programmes which usually come at a cost but as I've never used any of them so I can't recommend one.
I once lost all my pictures which is why I now also back upto Dropbox. Other online vaults are available.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "