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Original topic:

Note 8 freezing and unresponsive

(Topic created on: 08/11/17 08:31)
Prischa
First Poster
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Other Smartphones

My Note 8 freezes frequently and unresponsive when opening apps and particularly when taking pictures. I have taken pictures and it's not save it's been so frustrating owning this phone. It also slow..when I open some apps the page is initially white for up to a minute before it loads. 

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BandOfBrothers
Superuser I
Superuser I
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Hi @Prischa

 

Do you use a Sd card  ? If so please remove it and see if things become more responsive. If they do then some Sd Cards can be better than others or can become corrupted who h can affect the phone. 

 

If this was my phone and it's not the Sd card then I'd try these 5 things. 

 

1. Put it into Safe Mode which will turn off all the downloaded apps and leaves the stock ones alone which can then help to highlight if it's a rogue app. 

 

2. Turn the phone Off and On to soft reboot it. 

 

3. Turn the phone Off and then via a set series of button pressess that takes you into the phone file system clear the cache.

 

4. Create Back-Ups and Factory Reset. 

 

5. Seek a diagnostic via a Samsung service location or Samsung Experience Store. 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.0/ Android 11.

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BandOfBrothers
Superuser I
Superuser I
Options
Other Smartphones

Hi @Prischa

 

Do you use a Sd card  ? If so please remove it and see if things become more responsive. If they do then some Sd Cards can be better than others or can become corrupted who h can affect the phone. 

 

If this was my phone and it's not the Sd card then I'd try these 5 things. 

 

1. Put it into Safe Mode which will turn off all the downloaded apps and leaves the stock ones alone which can then help to highlight if it's a rogue app. 

 

2. Turn the phone Off and On to soft reboot it. 

 

3. Turn the phone Off and then via a set series of button pressess that takes you into the phone file system clear the cache.

 

4. Create Back-Ups and Factory Reset. 

 

5. Seek a diagnostic via a Samsung service location or Samsung Experience Store. 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.0/ Android 11.

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Prischa
First Poster
Options
Other Smartphones
Thanks for the tips. I will give it a go.
BandOfBrothers
Superuser I
Superuser I
Options
Other Smartphones

You’re welcome and good luck. 

 

:smiling-face:




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.0/ Android 11.

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