Not letting me reset the pattern

[lola0604]

I'm trying to reset the pattern to my secure folder but whenever I click reset pattern I get stuck on a buffering screen.

[lola0604]

This is the screen I'm getting

[mongo38]

Did you have any success? Im suffering same issue

[AntS]

Hi @lola0604 and @mongo38 ,

Try the below steps and let us know if they work for you:

1. Settings > Apps > Samsung account > More options (…) > tap ‘Uninstall updates’ (Samsung account v14.0.00.11)
2. (In case of reset Password needed) Settings > tap and sign in ‘Samsung account' of the top > run Secure Folder’ > mistype Password > tap ‘Forgot password’ > tab ‘Reset’ on the reset Password popup > enter New Password

[abeexx]

Was having same issue found a suggestion ftom another forum member this solved my problem go to Settings, Apps, Secure Folder, Storage, Clear Cache. Hope it works for you xx