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Not letting me reset the pattern

(Topic created on: 30-12-2022 06:43 PM)
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lola0604
Student
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I'm trying to reset the pattern to my secure folder but whenever I click reset pattern I get stuck on a buffering screen.
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4 REPLIES 4
lola0604
Student
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This is the screen I'm gettingScreenshot_20221230_184557_Secure Folder.jpg
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mongo38
First Poster
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Did you have any success? Im suffering same issue
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AntS
Moderator
Moderator
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Hi @lola0604 and @mongo38 ,

 

Try the below steps and let us know if they work for you:

 

  1. Settings > Apps > Samsung account > More options (…) > tap ‘Uninstall updates’ (Samsung account v14.0.00.11)
  2. (In case of reset Password needed) Settings > tap and sign in ‘Samsung account' of the top > run Secure Folder’ > mistype Password > tap ‘Forgot password’ > tab ‘Reset’ on the reset Password popup > enter New Password
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abeexx
Student
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Was having same issue found a suggestion ftom another forum member this solved my problem go to Settings, Apps, Secure Folder, Storage, Clear Cache. Hope it works for you xx
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