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Original topic:

No sound on incoming calls

(Topic created on: 04-04-2021 02:32 AM)
nannijan
First Poster
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Other Smartphones
Hi I can't hear the person on incoming calls unless I put on the speaker
2 REPLIES 2
Mitzzz999
Hotshot
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Your earpiece on device could be faulty if its still not working.
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AndrewL
Moderator
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@nannijan: Can you try pressing the Volume Down and Power buttons together for around 10 seconds until the phone restarts to see if this helps? If not, swipe up from your Home Screen > Samsung (folder) > Samsung Members > Get Help > Interactive Checks > Speaker, and run through the on screen instructions. Does this return any errors? 

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