Since the recent software update, now I no longer see the caller's name, picture or hear the assigned personal ringtone from anyone in my Contacts List. They ALL come through as 'Private' and to the default ringtone.
I have checked all my settings are correct and have also powered off and back on again, hoping that this might help...but nope.
Thank you @Pugs1957 - you led me to thinking what has happened recently with my plan..and called EE this morning. It appears when I changed from PAYG to contract a few weeks ago, some of the settings their end hadn't transferred over- 1 of which was Caller ID!! So, I wasn't going mad..and I'm all good 👍. Many thanks for the brain jog in the right direction. Cheers x