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Original topic:

Netflix no longer working on S6 after update

(Topic created on: 16-07-2017 12:09 AM)
Chopper99
Apprentice
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Other Smartphones

Hi,

 

Since the latest official update I can no longer play anything on Netflix. Everything I try to play gives me an error with the code 5.2.

 

This is very frustrating as I mostly use my phone to cast Netflix to my TV.

 

10 REPLIES 10
BandOfBrothers
Superuser II
Superuser II
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Other Smartphones

Hi @Chopper99

 

 

May I ask what was the last update ?

 

ie

 

Was it a Phone Firmware Update ?

Was it a Netflix App Update ?

 

If phone Update try clearing your Phones System Cache. 

Walkthrough at the end of my post. 

 

If it was an App Update then try clearing the app cache and data and also look to see if any app updates are pending. 

 

Sometimes after a phone firmware update the developer of the App can take a short while to catch up. You can also contact the developer to bring to their attention a bug you have encountered. 

 

Clear System Cache.


To boot the Galaxy into recovery, start by turning the device completely off. Once it's off, press and hold the Bixby and volume up buttons, then press the power button. Let go of the power once the phone turns on, while still keeping the Bixby and volume up buttons pressed. Let go of the rest of the buttons when you see the blue screen with the Android logo.

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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Chopper99
Apprentice
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Hi @BandofBrothers

 

Thanks a lot for your reply. It was an Andriod update to my phone that has caused the issue.

 

I've tried clearing the system cache following your instructions below but it hasn't resolved the issue unfortunately 😞

 

However, I'm not sure it's working correctly as when it goes to the blue Android screen it says 'Installing Update' before going to a screen that has a yellow warning triangle and the text 'No Command'. After that it goes to what looks like a boot menu. Is this what you'd expect?

 

Thanks,

 

Craig. 

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BandOfBrothers
Superuser II
Superuser II
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You're very Welcome @Chopper99

 

Are you referring to the process of clearing the System Cache not working ?

 

When I clear my System Cache is completed I see.... Reboot system now is highlighted then Press the Power key to restart the device.

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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Taitt
First Poster
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Hi, I have the same problem there was a phone firmware update this morning and Netflix no longer works. I've tried uninstalling Netflix and reinstalling it and still not working.

Can someone assist asap?

Chopper99
Apprentice
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Other Smartphones

Hi @BandofBrothers

 

I do get to that screen but after another Android screen that looks like an error. 

 

Either way I still haven't resolved the issue and still can't play anything on Netflix 😔

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Thorjz
First Poster
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Same problem I asked Netflix and was told basically that they're working on it with Samsung but don't hold your breath for a fix! Very annoying!

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Jan_ver
First Poster
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I have the same problem. You can play downloaded video however.

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AntS
Moderator
Moderator
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Hi all.

 

There's some troubleshooting tips for this specific error code from Netflix here.

 

If those tips don't resolve this error for you, there'll be something in the next software update that'll address the issue, so definitely keep a lookout for updates coming your way.

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Randy1
First Poster
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