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Original topic:

Mystery

(Topic created on: 27-06-2017 04:43 PM)
cyber
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Two days after my S8 plus was delivered from eBay I receive an email from Samsung asking me if I was pleased with my new smartphone. Since I didn't register this device anywhere I'm wondering how Samsung got my email address. I asked eBay if they provided it to Samsung and the reply was that they did not. Is there a hidden spy in my device that would send back my email address to Samsung or is there another explanation?

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BandOfBrothers
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Hi,

Was the phone bought from a private individual ?

eBay wouldn't divulge your information as per the Data Protection Act I assume.

Have you ever registered with Samsung to set up an account etc ?

Samsung wouldn't be aware you've bought an s8+ unless it was directly through them.

As for any form of spy software / hardware I highly doubt it.


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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cyber
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Hi BandOfBrothers

 

>>Was the phone bought from a private individual ?<<

No, I bought it from a company and I asked this company if they provided my email address to Samsung and the answer was they did not.

 

>>Have you ever registered with Samsung to set up an account etc ?<<

Yes, I have a Samsung account opened when I bought a Samsung telly but my s8+ is not there.

 

>>Samsung wouldn't be aware you've bought an s8+ unless it was directly through them.<<

Ant still they are aware although I have not bought it through them.

 

>>As for any form of spy software / hardware I highly doubt it.<<

So there must be another explanation and I am still looking for it

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BandOfBrothers
Samsung Maker ★★
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Hi

 

I'm wondering if the email was actually from Samsung ?

You could contact Samsung from their official website but I wouldn't from the unsolicitated email itself. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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cyber
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Hi BandOfBrothers

 

I attach the email I received from Samsung.

 

This is the email I received from SamsungThis is the email I received from Samsung

 

I contacted Samsung and they said that they didn't send me any email.

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BandOfBrothers
Samsung Maker ★★
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Hi

 

I'm that case don't hit the link and delete the email. 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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cyber
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I already filled in the survey that was genuine (hovering the link I saw that it led to Samsung)
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