Support

Open search

My samsung s7 wont update. Keeps saying error

Highlighted
New Member

Every update has never been an issue. I have tried multiple times to complete the update but just comes up saying error.

 

I have checked the memory and data and battery etc all is fine so I'm lost as to why it's such a problem

 

Any help please :smiling-face: 

5 REPLIES 5
Highlighted
Just Browsing
Try clearing the phones cache partician then try again there's plenty of how to info on Google
Highlighted

I've cleared this many times and still no joy 

Highlighted
Explorer
could be there is not enough space on your phone for the update.
Highlighted
New Member
Hi mumma. Did find an answer to your problem? as I have the same problem with my S7 edge.
Highlighted
Moderator
Moderator

If you are having issues completing a software update over the air via Wi-Fi then I recommend trying Smart Switch on your home computer, if possible. To proceed, please follow the link below and click on How Do I Get Smart Switch On My PC or Mac to download the relevant version. Now, open Smart Switch, connect your S7 via USB, and look for an update prompt on the Home screen, next to your device details. 

 

https://www.samsung.com/uk/support/mobile-devices/how-do-i-backup-my-smartphone-to-my-pc-or-mac/

Top Liked Authors