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Original topic:

My samsung J3 2017 keeps restarting

(Topic created on: 10-11-2018 05:03 AM)
Garfield77
Apprentice
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Hi i hope someone can help me with this problem. Since i updated the last software update on my phone, my phone keeps restarting whenever i use the internet or even on apps that worked perfectly fine before that update. Is there anyway i can solve this problem as its getting rather annoying now. It is also happening on my daughters phone and she has the same model phone as me

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142 REPLIES 142
ChrisM
Moderator
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Hi all. We don't have any indication on timescales just yet we're afraid. As soon as we hear something we'll let you know.

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LD73
Apprentice
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Thanks
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LD73
Apprentice
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Thank you
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Ziltranite
Pioneer
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And now we will be left waiting for like forever knowing samsung :winking-face:

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0es9vx
First Poster
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Same here I have this problem too.
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Speedy82
Journeyman
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I've got the same problem, always restarting when playing a game. Please sort it out ASAP as I've also bought my kid's this phone for Xmas and they will be disappointed! 

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Taff47
First Poster
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I upgraded to J3 2017 in late October this year. All fine including apps. November software upgrade completed and then the problem arose.  I contacted Samsung - not helpful. No idea if or when fix is to be issued. My provider were more helpful. New phone. Great until that upgraded itself. Back to square one. If Samsung monitor this website they should be aware that i am tempted to contact nation media for help. I am sure they will do something. 

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Ziltranite
Pioneer
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I was planning to take the media route too, but it looks like we'll be getting a fix. If we don't get it soon it could still be a good idea though.

NoMatter
Explorer
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8 reboots in 30 mins.. that is not possible!! i'm so angry..

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NoMatter
Explorer
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if i calculate the reboots from this morning, 5+8=13 reboots today...

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