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Original topic:

My samsung J3 2017 keeps restarting

(Topic created on: 10/11/18 05:03)
Garfield77
Apprentice
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Hi i hope someone can help me with this problem. Since i updated the last software update on my phone, my phone keeps restarting whenever i use the internet or even on apps that worked perfectly fine before that update. Is there anyway i can solve this problem as its getting rather annoying now. It is also happening on my daughters phone and she has the same model phone as me

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Robim26
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I had asked for Italian support to also advise outside the country to avoid problems with games. Thanks to Mick-Angel, we have solved this way: in the applications go to 'game optimizing service', make a forced shutdown and uninstall updates of the application. Try it like this.

sorry my english with the translator :smiling-face:

Roberto

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BandOfBrothers
Superuser I
Superuser I
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That's not good @Garfield77

 

My suggestions in order are >

 

1. Check there are no pending updates for your apps. 

 

2. Put the phone in Safe Mode which disables the downloaded apps to see if it is rogue apps causing this. I appreciate this is also happening on another phone. 

 

3. From a set series of button presses after turning the phone off you'll be able to clear the phones system cache files to see if this helps. For the instructional process to do this Google Search will advise you. 

 

4. Back Up and Factory Reset. 

 

5. See out a Samsung Service Centre. 

 

 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.0/ Android 11.

Ziltranite
Explorer
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Hey there, same thing happened to me after the same update! Been stuck for ideas for 3 days and I can't seem to get anywhere. Wondering whether clearing the system cache will delete my game's save data, or whether it could be a fix for the problem. Either that or we need to wait for Samsung to fix it.

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Harty2018
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Same issue continues to restart on starting up games or apps. Only started doing it yesterday. Have cleared partition cache it does not affect saved game data, this has not resolved the issue.

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Debmart6901
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I have the same phone with the same problem. My phone is not even a year old. I have tried everything listed except taking my phone to someone to look at it. I love the phone but do not have the money to spend to have a professional fix it. Any other suggestions.

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Lee99wi
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I have a Samsung J3 phone that just started restarting on it's own when playing Words with Friends about 2 weeks ago. The frequency of the restarts became greater as time passed. I initially thought it might have something to do with a OS update about a month ago and took it into my AT&T dealer who ran a diagnostic on the hardware/software which produced no issues. Because the phone was barely within the one year warranty, they sent me a new phone with the understanding that if they could not find anything wrong with the phone I was replacing, I would end up purchasing the replacement. That is when I found this website! I did uninstall the update for Games Optimising Service and now my phone works fine...at least for the past several days. I sent the replacement phone back to avoid any charges to me. I think this phone does what I need it to do for a great price. Thank you all for your input and I look forward to Samsung's new update to fix this issue. I still think it had something to do with the last OS update.

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astralmaster
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hi Lee..

Glad advice worked.. keep thumbs up that no further issues occur...
happy gaming into the new year
..😁
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Lee99wi
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Thanks  

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Harty2018
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I have had an update for my Samsung J3 that was dated 1st November I am not sure why it has taken so long for my phone to get this update as I check for updates 1-3 times a week I don't think it has fixed the issue with the Game Optimasing Service so I keep that stopped. Has anyone else only just got this update today 18/01/19?

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Orainegeneral
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Nope still here having 1st of june 2018 as my latest update

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Harty2018
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I see that is very strange, as you seem to be 2 updates behind as there was one in October 2018 witch was the one on my device proir to todays update. It seems the updates are not going out across all servers so that all phones are on the same patch, I really don't understand what is happening. 

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Orainegeneral
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I would like to know too

Orainegeneral
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To fix the the problem with the recent updates just search on sammobile.com for the latest software update and flash it via odin.

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seglea
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I had a scheduled update on 1st February, which seems, finally, to have fixed the problem.  The version number is J330FNXXU3BRL1 / J330FNO2U3BRK3 / J330FNXXU3BRI3 .  It would be interesting to know whether anyone who has got that version is still getting the problem.

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Speedy82
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@seglea wrote:

I had a scheduled update on 1st February, which seems, finally, to have fixed the problem.  The version number is J330FNXXU3BRL1 / J330FNO2U3BRK3 / J330FNXXU3BRI3 .  It would be interesting to know whether anyone who has got that version is still getting the problem.


I had the same update on 14th January, so far my phone hasn't restarted once since the update so it must have fixed the issue.

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BM16
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Same here, since a couple of days the J3 (2017) is rebooting all the time. I have done a hard reset already and even without the SD card it's rebooting spontaneously.

I hope there will be a fix soon, it already cost me too much time!

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Ziltranite
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This must be affecting lots of devices now. They need to fix this. 

 

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Ziltranite
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Done a bit of research. Reboots are a known error with this update (Android 8.0.0 Oreo) and this was first released for other devices a while back, these had it patched but our issue was not resolved in full. Unless a specific fix is released we may have to wait for 8.1 which is taking it a step too far seeing as there are no plans for 8.1 on J3 2017 yet. So don't go resetting your phones quite yet. If we can make this issue known the patch could come faster. All the known ways of removing an error of this type don'the seem to work, idk if there will be a manual fix out there somewhere but I can assure you all that this is simply a bad update in the J3 2017's case and the cache etc don't seem to influence the problem. I've also seen a lot of other errors so if you are having problems with your 2017 a blanket fix in the future can sort it out. Well, hopefully.

astralmaster
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This is also affecting the J4 series of phones as well...After reading this thread it gave me peace of mind that  my phone isnt faulty... as the phone works perfectly, just games keep crashing while playing. My initial thought was that the J series of phones or the Android update overclocks the processor speed when playing games which could be why it crashes randomy or utlizing too much memory.  My battery doesn't drain excessively while playing,  and power consumption is dependent on your screen brightness, bluetooth/wifi connectivity and other app utilities that consumes battery life. 

 

I've never had crashing of the other apps (such as banking & utlity apps) which isnt intensive on processor or memory.  

 

I hope this issue gets resolved for the J4 as well, as I'm quite happy with the performance of the phone itself (for it's price range) 

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rpinto
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Same here, already made backup of everything, wiped up cache and made factory reset, all the same after 1 day...

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Ziltranite
Explorer
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Can we all try to make this known to Samsung so they are pressured to fix it?