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Original topic:

My phone isn't receiving updates

(Topic created on: 30-06-2020 01:40 AM)
First Poster
Other Smartphones

I have a samsung galaxy s8

And I'm struggling with the consequences that not receiving updates caused me

Bixby doesn't work

I can't download so many apps like netflix 

They say that these apps aren't compatible with this version 8.0

I'm sufferingg 

Im feeling like my phone is only for answering phone calls and taking photos

So please help mee

Screenshot_20200630-013451_Google Play Store.jpg

Screenshot_20200630-013351_Bixby Home.jpg

Screenshot_20200630-013338_Bixby Voice.jpg



Samsung Members Star ★★
Other Smartphones

Who supplied the phone to you @Hannah23  ?


Is your software up to date ?


Are your apps up to date ?


A Samsung Experience Store or Samsung Service Centre can look at the phone.


If needed you can clear the system cache files via turning the phone Off and then from a set series of button presses go into the phones system files and clear the cache.


And or go into Settings_Apps_Google Playstore_Storage_Clear Cache.


If needed also clear Data as a very last resort.


A final resort would be to back up and remove any relevant Sd card and factory reset. 


🌈 Stay Safe  🌈 



Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "