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Original topic:

My Galaxy s8+ has stopped working

(Topic created on: 11-06-2019 06:28 AM)
Clauren
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Other Smartphones

My Samsung Galaxy s8 plus has been doing strange things for a while now but just recently it decided to lock me out of signing into my phone on my Google account so I can't update apps or view my photos or download things from my drive. It also locked me out of my Yahoo email and basically any important account apps. It corrupted a bunch of my data and I don't know what to do. I can't even log out of my accounts so that when I factory data reset my phone I won't lose all of my data and content due to the fact it hasn't been backing up since it can't log into my Google account. Please HELP!! 

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2 REPLIES 2
BandOfBrothers
Superuser II
Superuser II
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Other Smartphones

Can you log into your accounts using another Samsung phone just as a process of elimination.

 

A Samsung Experience Store or Samsung Service Centre can run a diagnostic test on the phone itself @Clauren 

 

 


Current Phone > Samsung Z Fold³ 5G.

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Clauren
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Yes it's only this device

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