03-07-2018 09:20 PM in
I'm glad to be able to join Samsung community
Unfortunately it is connected to a little frustrating problem i noticed a few times, since i bought a Galaxy S8, namely,
every time my phone is discharged completely, "moisture detected" problem happens. There wasn't even one time, when it could be caused by water, or even dust (at least in my knowledge).
BUT, the moisture warning disappears completely, when i turn the phone on into the safe mode (power + volume down key), and never happened when phone wasn't discharged completely.
I tried something 'bout 3 different cables, and even tried to dry the USB port with dryer, but result was aways the same - nothing happened.
I can't tell it's frustrating, but it is a little bit annoying especially for me, cause complete discharge happens really often to me, because of my job.
Thank You in advance for every comment
Solved! Go to Solution.
04-07-2018 06:05 AM in
This could be tripped by temperature changes that's affecting the phone.
Issues like these should disappear in 1-2 hours. Try gently blowing in the charging port.
If needed seek help from a Samsung Experience Store or a Samsung Service Centre.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
04-07-2018 07:55 AM in
04-07-2018 09:56 AM in
Welcome to the Community!
29-03-2022 10:21 AM in
Same problem here. My s21 ultra was charging fine until I installed that new software update yesterday morning. And now it's not charging. No point telling us if the phone was in water because it was not. Please fully understand this happened after an update samsung send to us.