I have a Galaxy J3 that is now frozen due to the Unlatch code being input wrong too many times . I have spent hours discussing this with Samsung and O2 the network operator who both continue to deny that either of them is responsible for supplying me with this code
Can anyone give me a definitive answer as to who will give me this code so that i can use my new SIM in the phone
It shouldnt be this difficult if you can get a paid service to do this for you for one of them to be able to supply it
Any help would be most welcome
Solved! Go to Solution.
As said it's o2 that need to help you with this
Samsung can't help with a branded phone that's locked to a network.
I'd suggest to call o2 as the o2 forum isn't run by o2 themselves.
It's a business that runs it on their behalf.
If a phone becomes hardlocked due to too many unsuccessful attempts then typically it'll need sending off by o2 to have it's counter reset.
I wish you all the best with this.
Current Phone ~
Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+
Samsung One Ui 3.0/ Android 11.