M31 Bluetooth audio cuts out

[Gunglewack]

Hey 🙂

Anyone know why the bluetooth audio on my lovely new M31 might be cutting out please?

• Range is about 3m, but sitting the phone on top of the receiver doesn't make any difference. Receiver picks up PC BT audio at the same distance no problem.
• BT TX volume is about 75% but makes no difference whether more or less: Equalizer is normal.
• Spotify track is downloaded, so it's not buffering there.
• Phone's fully charged, not streaming anything in the background.

All suggestions gratefully received!

[Mrbluepig]

I haven't tested Bluetooth on my M21 which is very similar, but the device you are connecting to, is it Bluetooth 5 or 4 out of interest?

[Gunglewack]

No idea, but thanks for providing a possible explanation - the BT RX is pretty old...

[Mrbluepig]

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@Gunglewack wrote:

No idea, but thanks for providing a possible explanation - the BT RX is pretty old...

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That is alright, it is annoying to buy another pair but my Anker Soundcore Life Q20 with bluetooth 5.0 work fine currently. If you do decide to try a new pair then make sure they are bluetooth 5.0/5.1.

Maybe you could test a paid of Bluetooth 5.0 pair in a store somewhere to see if the issue is resolved.