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Locked screen

(Topic created on: 25-01-2020 12:17 AM)
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Adrianna2
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Hi is anybody here can help me to fix my phone. Why my phone is experiencing emergency calls only when my screen lock is on.

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BandOfBrothers
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@Adrianna2 

 

This could be your network provider or the sim card is failing.

 

As a process of elimination can you try your sim card in another phone and then see what happens.

 

When you unlock your phone does your phone make and take calls Ok ?

 

Try a soft reboot by turning the phone off and on.

 

A Samsung Experience Store  / Samsung Service Centre can run a diagnostic too.

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "