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Original topic:

Locked screen

(Topic created on: 25/01/20 01:17)
Adrianna2
First Poster
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Other Smartphones

Hi is anybody here can help me to fix my phone. Why my phone is experiencing emergency calls only when my screen lock is on.

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1 REPLY 1
BandOfBrothers
Superuser I
Superuser I
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Other Smartphones

@Adrianna2 

 

This could be your network provider or the sim card is failing.

 

As a process of elimination can you try your sim card in another phone and then see what happens.

 

When you unlock your phone does your phone make and take calls Ok ?

 

Try a soft reboot by turning the phone off and on.

 

A Samsung Experience Store  / Samsung Service Centre can run a diagnostic too.

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.