20-07-2020 03:51 PM
Hi I recently purchased a second hand phone from a local charity shop. Worked fine until I tried to do a factory reset. Now I need to enter the previous owners email to carry on. Obviously I don't know that.
The IMEI is 359845065843695.
Hoping for help.
Scott
21-07-2020 05:31 AM - last edited 21-07-2020 05:33 AM
Samsung I do not think are going to be able to help you with this as it's a Security Protocol to protect the phone.
I'm not sure a Samsung Experience Store or Samsung Service Centre will be able to help either.
The original owner should have reset everything before giving it to the charity store.
By all means please do try a Google Search.
🌈 Stay Safe & Stay Alert. 🌈
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
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