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Original topic:

Locked out of my galaxy s7

(Topic created on: 06-07-2017 02:39 PM)
Tctopcat62
First Poster
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‎06-07-2017 02:39 PM in 

Other Smartphones

Every time I put in my lock screen password it keeps saying try again in 60 minutes. Can't get passed it.

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1 REPLY 1
TracyR
Moderator
Moderator
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‎06-07-2017 03:28 PM in 

Other Smartphones

Hey @Tctopcat62,

 

Do you have Find My Mobile set up on your phone? If so you can remotely unlock your phone.

Head HERE and login using yout Samsung Account, then ensure that your phone is showing as online and registered on the top left once logged into your account. Click on 'Unlock My Device', then 'Unlock My Screen'

 

Your phone will now by unlocked, any passwords will need re-set up.

 

:womanhappy:


Say "hello!" and Introduce Yourself, or virtually hangout in the Samsung Lounge