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Original topic:

Latest Samsung A5 update messed up phone.

(Topic created on: 12-10-2017 05:53 PM)
Sally75
First Poster
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Other Smartphones

I have a relatively new phone. Ive had it 2 months. All was fine until the latest update a few days ago.  Sometimes my screen goes black when someone is calling so I am unable to answer the call. Then it freezes. Also, my battery is running down by itself pretty quickly and overheating at times.  Anybody else had this problem since updating?  

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1 REPLY 1
BandOfBrothers
Superuser II
Superuser II
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Other Smartphones

Hi @Sally75

 

Usually if a phone is glitching after a firmware update it's suggested to create a back up of your info and then Factory Reset. This gets rid of redundant files etc that maybe affecting the phone. 

 

If that does not help then a Samsung Experience Store or Samsung Service can run a diagnostic on it for you. 


Current Phone >Samsung Z Fold³ 5G.

Previous Phone > Note 20 Ultra 5G SM-N9860.

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