First Post so bear with.
My J6 phone wont switch on, it's stuck on the lock screen with wheel going round. My photos arent backed up and memory was very full. I think an update started and then this (middle of night ). If I do o a factory reset can I restore the photos and transfer to the cloud or sd card? I've read it can be possible but am nervous to factory reset as really want to try everything so I don't lose the photos (they are of my newborn and I'm absolutely devastated)
Any advice gratefully received. I'd pay if I can n get the photos back, I, m desperate.
Thank you for your reply. I've tried holding down the power and volume button and it goes back to the same screen 😞 is there anything else I could try?
No I don't think it is removable.
I'm waiting to drain the battery, I had charged it fully yesterday to see if that helped so am waiting for it to run down now. I've tried to connect to my laptop to see if I can retrieve the photos but my laptop won't connect