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J6 July update problem

(Topic created on: 05-07-2020 06:41 AM)
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apoorv_lodhi
Student
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Yesterday(July 4th) I received an Android 10 update and security patch of June 2020 for my galaxy j6. Initially, it was working fine but after a while, it rebooted and got stuck on a black screen with Samsung written on it. It's been more than 10 hrs and it is showing no progress.

What should I do?

Should I reboot it forcefully?

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1 Solution


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Solution
apoorv_lodhi
Student
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I just pressed Volume down and power button for a few seconds and my phone rebooted perfectly.

Still can't figure out what was the problem exactly :smiling-face:

Thanks for assist BOB 🙌

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3 REPLIES 3
BandOfBrothers
Samsung Members Star ★★
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Are you able to enter into the phones settings to try and soft reboot it ?

 

samsung-galaxy-j6/softreset. 

 

Perhaps try hooking upto a computer and use Smartswitch.

 

Smartswitch. 

 

If not then a hard reset maybe an option but you could lose all your information through the process.

 

samsung-galaxy-j6/Hard Reset.  

 

Or drop into a Samsung Experience Store or Samsung Service Centre if local.

 

🌈 Stay Safe  🌈 

 

 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Solution
apoorv_lodhi
Student
Options

I just pressed Volume down and power button for a few seconds and my phone rebooted perfectly.

Still can't figure out what was the problem exactly :smiling-face:

Thanks for assist BOB 🙌

BandOfBrothers
Samsung Members Star ★★
Options

That's technology for you @apoorv_lodhi 

 

:winking-face:

 

🌈 Stay Safe & Stay Alert.  🌈 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "