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J5 resets to factory default when charging

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Hi all


We have an issue with one device set up using Knox.


This device has twice when placed on charge overnight undergone a factory reset without any interaction by the user. this obviously has the effect of loosing all the applications/emails/texts/contacts & wiping Knox off of the device.

The knock on effect is the BES (blackberry) MDM is also wiped of device data.


Any info on why this is happening & how can it be stopped would be gratefully received, as this one device/issue is holding up the role out of devices across the whole company to replace the blackberry devices.

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