18-05-2023 01:48 PM in
18-05-2023 02:39 PM in
@SHN: Please can you confirm the model number and current Android version of the device you're accessing the Email app on? This can be found in Settings > About phone > Model number, followed by Software information > Android version.
For clarity, have you tried opening the Email app > Tap the 3 lines in the top left > Tap the cog in the top right of the pop-up window > Manage folders, and exploring your available options from here. Furthermore, if you tap the drop-down arrow next to 'All folders' in the pop-up window, does this reveal any hidden folders?
If you're making real-time changes to your email account folders, then this may not be reflected immediately in the Email app. To check your settings, please tap the 3 lines in the top left > Tap the cog in the top right of the pop-up window > Select your account > Sync account (On), then check your Sync schedule options. If you set this to 'Manual', do you notice an improvement?