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Original topic:

Instagram Stories issue on S7 still a problem since Oreo update

(Topic created on: 28/08/18 13:16)
Racram2004
Apprentice
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Hi All

I've seen a few threads here regarding Instagram stories problems since some phones updated to Oreo. Since my S7  updated in July I haven't been able to upload videos, bomberang or gifs onto my Instagram stories!! I get the black screen with the posting icon rotating in the bottom left corner.  I've uninstalled and cleared cache numerous times and nothing works. Is there any solution yet Samsung??? I know it's a first world problem but I use my phone for business, getting really frustrated and I'm about ready to change phones!!! Thanks

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24 REPLIES 24
Racram2004
Apprentice
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And it seems to definitely be a Samsung problem as no other Android phones seem to have a issue!
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Racram2004
Apprentice
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My Instagram not refreshing this morning either, hope this isn't a new issue!
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sophie91
New Member
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This is a brand new issue for me - been happening over the past two weeks or so.

Cannot add ANYTHING to my stories, no text, no videos, no gifs etc. And it takes about an hour to post any pictures to my timeline. 

It is for sure a first world problem, but it needs to be fixed! I've tried the suggested fixes and nothing has worked for me.

Please update asap!!!! 

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Sondam
New Member
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Problem still occur... 

 

Kind regard

Son dam

rena_zg
New Member
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I also have this problem, almost 3 months, i tryed today factory reset, i hoped i will fix problem, but no luck, after factory reset i am still on 8.0 android version.
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JANVMG14
Apprentice
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Hello !, I found the solution, the only thing to do is join the instagram beta tester program in the Play Store, once done, update the application that will appear, and voila !, instagram will work again with the videos and the gif !, I attached a video, is in Spanish but visually you can understand if there is any doubt

https://www.youtube.com/watch?v=7827Xe2XDKQ

Greetings from Mexico, I hope it works!

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JANVMG14
Apprentice
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Hello !, I found the solution, the only thing to do is join the instagram beta tester program in the Play Store, once done, update the application that will appear, and voila !, instagram will work again with the videos and the gif !, I attached a video, is in Spanish but visually you can understand if there is any doubt

https://www.youtube.com/watch?v=7827Xe2XDKQ

Greetings from Mexico, I hope it works!
Rikki7
Apprentice
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Thank you so much, this worked for me too!
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HolDes
New Member
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Hi everyone, 

 

i have the same pb too... 4 months now! ... and no answer from Samsung... 

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IvetteArroyo
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I have the same problem and is urgent to me fix it because I work with Social Network. Thanks.