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Instagram Stories issue on S7 still a problem since Oreo update

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Apprentice

Hi All

I've seen a few threads here regarding Instagram stories problems since some phones updated to Oreo. Since my S7  updated in July I haven't been able to upload videos, bomberang or gifs onto my Instagram stories!! I get the black screen with the posting icon rotating in the bottom left corner.  I've uninstalled and cleared cache numerous times and nothing works. Is there any solution yet Samsung??? I know it's a first world problem but I use my phone for business, getting really frustrated and I'm about ready to change phones!!! Thanks

25 REPLIES 25
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And it seems to definitely be a Samsung problem as no other Android phones seem to have a issue!
My Instagram not refreshing this morning either, hope this isn't a new issue!
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This is a brand new issue for me - been happening over the past two weeks or so.

Cannot add ANYTHING to my stories, no text, no videos, no gifs etc. And it takes about an hour to post any pictures to my timeline. 

It is for sure a first world problem, but it needs to be fixed! I've tried the suggested fixes and nothing has worked for me.

Please update asap!!!! 

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Problem still occur... 

 

Kind regard

Son dam

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I also have this problem, almost 3 months, i tryed today factory reset, i hoped i will fix problem, but no luck, after factory reset i am still on 8.0 android version.
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Apprentice

Hello !, I found the solution, the only thing to do is join the instagram beta tester program in the Play Store, once done, update the application that will appear, and voila !, instagram will work again with the videos and the gif !, I attached a video, is in Spanish but visually you can understand if there is any doubt

https://www.youtube.com/watch?v=7827Xe2XDKQ

Greetings from Mexico, I hope it works!

View solution in original post

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Apprentice
Hello !, I found the solution, the only thing to do is join the instagram beta tester program in the Play Store, once done, update the application that will appear, and voila !, instagram will work again with the videos and the gif !, I attached a video, is in Spanish but visually you can understand if there is any doubt

https://www.youtube.com/watch?v=7827Xe2XDKQ

Greetings from Mexico, I hope it works!
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Thank you so much, this worked for me too!
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Hi everyone, 

 

i have the same pb too... 4 months now! ... and no answer from Samsung... 

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I have the same problem and is urgent to me fix it because I work with Social Network. Thanks.

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