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Original topic:

Image on note8 screen

(Topic created on: 04/01/19 18:26)
Notty72
Apprentice
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Other Smartphones

Hi any one know what this image is on the background of my note8 I have booted into safe mode but it's still there, anyone have any ideas?Screenshot_20190103-231716_YouTube.jpg

 

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AndrewL
Moderator
Moderator
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Other Smartphones
@Notty72: It looks like the image hasn't been captured successfully. Are you able to send another screenshot or provide a description of the issue?

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Notty72
Apprentice
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Other Smartphones

Hi Andrew it's like a line down the screen with triangles on it sort of like arrows and a shaded square, I have tried to screen shot it but I'm not sure it's capturing it.Screenshot_20190104-172158_HwModuleTest.jpg

 

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AndrewL
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Other Smartphones
If you dial *#0*# into your telephone keypad and select Red, Green and Blue from the grey tiles on screen, is the issue present in any of these tests? If it is then I recommend visiting a Samsung Support Centre to have the device inspected by an engineer. You can find your nearest one by checking the link below, selecting 'Mobile Device' and entering your post code.

http://www.samsung.com/uk/support/servicelocation/

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